Terms & Conditions

Effective Date: August 09, 2026

Company Name: AYHAN SUPER SHOP Trade License No: TRAD/DSCC/002303/2026 Website: https://ayhansupershop.com Email: info@ayhansupershop.com Phone: 01831855781

1. Introduction

Welcome to AYHAN SUPER SHOP.

By accessing our website, browsing products, creating an account, placing an order, or purchasing any product from our website, you agree to comply with these Terms & Conditions, together with our Delivery & Shipping Policy and Refund & Return Policy.

These Terms & Conditions are intended to operate in accordance with the applicable laws and regulations of Bangladesh.

If you do not agree with these terms, please do not use our website or place an order.

2. Purchase & Sales Terms

All purchases made through our website are subject to product availability, price, payment, delivery, and other applicable conditions.

Before confirming an order, customers should carefully review:

• Product name and description
• Product specifications
• Quantity
• Price
• Delivery charge
• Delivery address
• Payment method
• Applicable warranty
• Return and refund conditions

An order may require confirmation by AYHAN SUPER SHOP before it is considered accepted.

Customers must provide accurate name, mobile number, delivery address, and other information required to complete the order.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, and availability.

However, minor differences may occur due to:

• Product batches
• Packaging updates
• Photography and lighting
• Screen or device settings
• Manufacturer changes

Such minor variations do not automatically constitute a defective or incorrect product.

If there is a material error in product information, AYHAN SUPER SHOP may correct the information and contact the customer before processing or completing the order.

4. Product Price & Payment

Product prices displayed on the website may change from time to time.

Applicable delivery charges, discounts, promotional offers, and payment conditions will be communicated or displayed before order confirmation where applicable.

Available payment methods may include:

• Cash on Delivery (COD)
• bKash
• Nagad
• Debit/Credit Card
• Other supported payment gateways

Customers are responsible for providing accurate payment and billing information.

AYHAN SUPER SHOP does not request customers to disclose their card PIN, bKash PIN, Nagad PIN, OTP, password, or other confidential payment credentials.

5. Order Confirmation & Cancellation

Placing an order through our website constitutes a request to purchase the selected product.

AYHAN SUPER SHOP may contact the customer to verify the order before dispatch.

An order may be cancelled or declined where reasonably necessary, including:

• Product being unavailable
• Incorrect or incomplete customer information
• Pricing or inventory error
• Payment failure
• Suspected fraudulent activity
• Delivery limitations
• Customer being unreachable for confirmation
• Other reasonable operational circumstances

If payment has already been received for an order cancelled by AYHAN SUPER SHOP, any applicable refund will be processed according to our Refund & Return Policy and applicable law.

6. Delivery Time

We aim to deliver products within the following estimated timeframes:

Inside Dhaka: Generally within 24–72 hours after order confirmation.

Outside Dhaka: Generally within 2–5 business days after order confirmation.

Remote or hard-to-reach areas: Generally 3–7 business days, depending on courier coverage.

Pre-order, customized, or special products: Delivery time will be communicated separately before order confirmation.

Delivery times are estimates and may be affected by traffic, weather, public holidays, product availability, courier operations, or circumstances beyond our reasonable control.

For complete information, customers should review our Delivery & Shipping Policy.

7. Delivery & Shipping Conditions

Customers are responsible for providing a complete and accurate delivery address and active phone number.

AYHAN SUPER SHOP may use third-party courier and logistics companies.

Delivery may be delayed due to:

• Natural disasters
• Floods
• Severe weather
• Traffic congestion
• Road closures
• Political unrest
• Government restrictions
• Courier operational problems
• Transportation disruptions
• Other Force Majeure circumstances

Where reasonably possible, we will assist customers with delivery-related issues.

8. Product Receiving & Inspection

Customers are strongly advised to inspect the package when receiving the order.

For electronics, home appliances, fragile products, and valuable items, customers are strongly encouraged to record a complete and uninterrupted unboxing video.

If the customer receives a wrong, damaged, broken, or incomplete product, the issue should be reported within the timeframe stated in our Refund & Return Policy.

The unboxing video may be used as supporting evidence for verification of the claim.

9. Product Return

A product may be eligible for return or replacement where applicable, including situations such as:

• A completely different product was delivered.
• The product was visibly damaged upon delivery.
• An essential part or accessory is missing.
• The product has an eligible manufacturing defect covered by the applicable policy or warranty.

Return eligibility is subject to verification and the conditions stated in our Refund & Return Policy.

Products should be returned with their original packaging, accessories, manuals, warranty documents, and invoice where applicable.

10. Non-Returnable Products & Situations

Unless otherwise required by applicable law, returns may not be accepted for:

• Change of mind
• Personal preference
• Incorrect choice by the customer
• Opened or used hygiene-sensitive products
• Opened personal care or cosmetic products
• Used groceries or consumable products
• Minor colour differences caused by lighting or screen settings

Specific product-level return conditions may be displayed on the product page or communicated before purchase.

11. Refund Policy

Approved refunds will be processed according to our Refund & Return Policy.

Where applicable, refunds will generally be processed after:

1. The returned product is received.
2. The product is inspected by our Quality Control team.
3. The claim is verified and approved.

Approved refunds will generally be processed within 7–10 business days after the returned product is received and successfully verified.

Refunds may be made through the original payment method where reasonably possible.

Any applicable payment gateway or financial service charges may be handled according to the applicable payment provider’s terms and applicable law.

12. After-Sales Service

AYHAN SUPER SHOP is committed to providing reasonable customer support after a purchase.

After-sales support may include:

• Product usage guidance
• Order-related assistance
• Warranty information
• Replacement coordination where applicable
• Return/refund assistance
• Manufacturer or authorized service-center coordination where applicable

For products carrying a manufacturer’s warranty, warranty services will generally be provided according to the manufacturer’s warranty terms through the relevant authorized service center.

13. Warranty

Warranty coverage depends on the product and manufacturer.

Where a product carries a manufacturer’s or brand warranty, the applicable warranty terms will apply.

Warranty may not cover damage caused by:

• Misuse
• Accidents
• Physical damage
• Water or liquid damage
• Unauthorized repair
• Improper installation
• Modification
• Normal wear and tear

unless such damage is specifically covered by the manufacturer’s warranty.

14. Customer Account

Customers who create an account are responsible for maintaining the confidentiality of their login credentials.

Customers should provide accurate and up-to-date information.

If unauthorized access to an account is suspected, the customer should contact AYHAN SUPER SHOP promptly.

15. Prohibited Activities

Customers must not use the website for unlawful, fraudulent, abusive, or unauthorized purposes.

Customers must not attempt to:

• Gain unauthorized access to our systems.
• Introduce malware or harmful code.
• Conduct fraudulent transactions.
• Interfere with website security.
• Copy or misuse website content without permission.
• Use the website in violation of applicable laws.

16. Intellectual Property

The AYHAN SUPER SHOP name, logo, graphics, website design, product descriptions, photographs, text, and other original website content may be protected under applicable intellectual-property laws.

Without prior written permission, customers may not reproduce, distribute, modify, publish, or commercially use our protected content except where permitted by law.

17. Privacy & Customer Information

Customer information will be handled according to our Privacy Policy.

Information may be collected and processed when necessary for:

• Order processing
• Payment verification
• Product delivery
• Customer support
• Fraud prevention
• Warranty service
• Legal and regulatory compliance

We do not sell or lease customer information for unauthorized purposes.

18. Complaints & Customer Support

Customers are encouraged to contact AYHAN SUPER SHOP first to resolve any order, delivery, product, refund, or service-related complaint.

We will make reasonable efforts to review and resolve legitimate complaints fairly and promptly.

Customers may also have rights to pursue remedies available under applicable Bangladesh consumer-protection law.

The Directorate of National Consumers’ Right Protection (DNCRP) administers the Consumer Rights Protection Act, 2009 and provides consumer complaint mechanisms.

19. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh, including applicable consumer-protection and digital-commerce requirements.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer right or legal remedy that cannot lawfully be excluded.

20. Policy Changes

AYHAN SUPER SHOP may update, modify, or revise these Terms & Conditions when necessary due to changes in our business operations, services, or applicable laws and regulations.

The updated version will be published on our website with the applicable effective date.

21. Contact Information

For questions, complaints, return/refund requests, delivery issues, or after-sales support:

AYHAN SUPER SHOP

Email: info@ayhansupershop.com
Phone:01831855781

Website: https://ayhansupershop.com
Address: 63, Uttar Badda, Khalpara, Dhaka, Bangladesh