Delivery Policy

Effective Date: August 09, 2026

Company Name: AYHAN SUPER SHOP
Trade License No: TRAD/DSCC/002303/2026
Website: https://ayhansupershop.com
Email: info@ayhansupershop.com
Phone: 01831855781

1. Introduction

Welcome to AYHAN SUPER SHOP. We are committed to providing our customers with a convenient, reliable, and secure shopping experience.

This Delivery Policy explains our order processing, delivery timeframes, delivery charges, delivery areas, and procedures for receiving products purchased through our website.

By placing an order through our website, you acknowledge and agree to the terms described in this Delivery Policy.

2. Order Processing

After an order is successfully placed, our customer service team may contact the customer by phone or other available communication methods to verify the order and delivery information.

Orders will normally be processed after successful confirmation of the customer’s:

• Name

• Mobile number

• Delivery address

• Selected products

• Payment method

Orders may be delayed or cancelled if the provided contact information or delivery address is incomplete or cannot be verified.

3. Delivery Time

We aim to deliver products as quickly as reasonably possible.

Inside Dhaka

Orders within Dhaka are generally expected to be delivered within 24–72 hours after order confirmation, subject to product availability, location, traffic, weather, and courier conditions.

Outside Dhaka

Orders outside Dhaka are generally expected to be delivered within 2–5 business days after order confirmation, depending on the destination and courier service.

For certain products, locations, pre-orders, customized items, or products requiring special handling, the delivery timeframe may be different. The applicable estimated delivery time will be communicated to the customer whenever necessary.

4. Delivery Charges

Delivery charges may vary depending on:

• Delivery location

• Product size and weight

• Number of products ordered

• Courier or logistics service

• Special handling requirements

The applicable delivery charge will be displayed or communicated to the customer before order confirmation whenever applicable.

If a promotional offer provides Free Delivery, the offer will be subject to its specific terms and conditions.

5. Delivery Areas

AYHAN SUPER SHOP provides delivery services within available service areas of Bangladesh through our own delivery arrangements and/or third-party courier and logistics partners.

Delivery availability may vary depending on the customer’s location and the courier service coverage.

If delivery is unavailable to a particular location, we will inform the customer before processing the order.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, the customer may pay the applicable order amount to the delivery personnel upon receiving the product.

Customers should keep the exact or appropriate payment amount available whenever possible to help ensure a smooth delivery.

COD availability may vary depending on the product, order value, delivery location, and other applicable conditions.

7. Online Payment Orders

For orders paid through online payment methods, the order will normally be processed after successful payment confirmation.

AYHAN SUPER SHOP does not request customers to disclose their card PIN, mobile banking PIN, OTP, or other confidential payment credentials to our staff or delivery personnel.

8. Product Inspection at Delivery

Customers are strongly encouraged to inspect the package and product condition immediately upon delivery.

Where reasonably possible, customers should record an uncut/uninterrupted unboxing video when opening the package, particularly for electronics, appliances, fragile products, or higher-value items.

If the product appears physically damaged, incorrect, incomplete, or materially different from the ordered product, the customer should contact AYHAN SUPER SHOP as soon as possible and follow the requirements of our Refund and Return Policy.

9. Failed Delivery

A delivery may be considered unsuccessful if:

• The customer cannot be reached by phone.

• The delivery address is incomplete or incorrect.

• The customer refuses to receive the confirmed order without an applicable reason.

• Nobody is available to receive the order.

• The customer repeatedly requests delivery postponement.

• The delivery location is inaccessible to the courier.

Additional delivery attempts or charges may apply depending on the circumstances.

10. Address Changes

Customers should provide an accurate and complete delivery address when placing an order.

If a customer needs to change the delivery address after placing an order, they should contact our customer support as soon as possible.

Address changes may not be possible after the order has been dispatched. Any additional delivery cost resulting from a customer-requested address change may be payable by the customer.

11. Courier Delays and Unavoidable Circumstances

AYHAN SUPER SHOP works with third-party courier and logistics providers for certain deliveries.

Delivery times may be affected by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Flooding

• Road closures

• Traffic congestion

• Political unrest

• Government restrictions

• Courier operational issues

• Unexpected transportation disruptions

• Other Force Majeure events

In such circumstances, we will make reasonable efforts to assist the customer and provide updated delivery information where available.

12. Damaged, Incorrect, or Missing Products

If a customer receives:

• A completely different product;

• A visibly damaged product;

• A product with missing essential parts or accessories; or

• An incomplete order;

the customer should contact AYHAN SUPER SHOP promptly.

For applicable claims, the customer may be required to provide the order number, photographs, an uncut/unboxing video, and other information reasonably necessary for verification.

All such claims will be reviewed according to our Refund and Return Policy.

13. Product Availability

Delivery estimates are subject to product availability.

If a product becomes unavailable after an order has been placed due to an inventory error or other unforeseen circumstance, AYHAN SUPER SHOP will contact the customer and provide available options, which may include an alternative product, revised delivery arrangement, or applicable refund.

14. Customer Responsibility

Customers are responsible for providing accurate:

• Full name

• Mobile number

• Delivery address

• Area/locality

• District

• Any necessary landmark or delivery instructions

AYHAN SUPER SHOP will not be responsible for delivery problems caused by inaccurate, incomplete, or misleading information provided by the customer.

15. Delivery Confirmation

A delivery may be considered completed when the product is handed over to the customer or an authorized person at the provided delivery address.

Customers should ensure that only an authorized and trusted person receives the order on their behalf.

16. Contact Us

For delivery-related questions, order updates, or delivery complaints, please contact us:

Company: AYHAN SUPER SHOP
Email: info@ayhansupershop.com
Phone: 01831855781
Website: https://ayhansupershop.com
Address: 63, Uttar Badda, Khalpara, Dhaka, Bangladesh

17. Policy Updates

AYHAN SUPER SHOP reserves the right to update or modify this Delivery Policy when necessary to reflect changes in our services, business operations, courier arrangements, or applicable laws and regulations.

Any updated version will be published on this website with the revised effective date.

AYHAN SUPER SHOP
Quality Products • Best Prices • Trusted Service