Refund/Return Procedure

  1. Contact Us Within 24 Hours
    Contact AYHAN SUPER SHOP within 24 hours of receiving your order if you receive a wrong, damaged, defective, or incomplete product.
  2. Provide Unboxing Evidence
    Send an uncut/uninterrupted unboxing video showing the package from the beginning of opening until the product is fully revealed.
  3. Share Order Details
    Provide your order number, customer name, phone number, and relevant photos/videos with our customer support team.
  4. Claim Verification
    Our team will review the submitted evidence and verify the claim. Additional information may be requested when necessary.
  5. Return Authorization
    If the claim is approved, we will provide instructions for returning the product. Please do not send any product back without confirmation from our team.
  6. Product Inspection
    After receiving the returned product, our Quality Control (QC) team will inspect it to confirm that the return conditions have been met.
  7. Refund or Replacement
    If the claim is approved, we will arrange a replacement or refund, depending on product availability and the circumstances of the claim.
  8. Refund Processing Time
    Approved refunds will generally be processed within 7–10 business days after the returned product is received and successfully inspected.

Important: Products must be returned with the original packaging, accessories, manuals, warranty card (if applicable), and invoice where applicable. Change-of-mind returns and opened/used hygiene-sensitive products are not eligible for return.