Delivery & Shipping Policy

Effective Date : August 09, 2026

Company: R AYHAN SUPER SHOP (brand: AYHAN SUPER SHOP)
Registered address: 63, Uttar Kajla, Jatrabari, Dhaka, Bangladesh

Trade License No: TRAD/DSCC/002303/2026

Website : https://ayhansupershop.com

Email : info@ayhansupershop.com

Phone : +8801718270971

AYHAN SUPER SHOP is committed to providing customers with a convenient, reliable, and transparent delivery experience.

This Delivery & Shipping Policy explains how we process, dispatch, and deliver orders placed through https://ayhansupershop.com.

By placing an order, the customer acknowledges and agrees to the terms of this Delivery & Shipping Policy, together with our Terms & Conditions and Refund & Return Policy.

2. Order Confirmation & Processing

After an order is placed, AYHAN SUPER SHOP may contact the customer to verify the order, delivery address, phone number, product availability, and payment information where necessary.

Orders will normally be processed after confirmation.

We may delay or cancel an order where:

• The product is unavailable.
• The delivery address is incomplete or incorrect.
• The customer cannot be reached for order verification.
• Payment cannot be successfully verified.
• Fraudulent or suspicious activity is reasonably suspected.
• Delivery to the requested location is unavailable.

If a paid order is cancelled by AYHAN SUPER SHOP, any applicable refund will be processed according to our Refund & Return Policy and applicable law.

3. Delivery Time

Our estimated delivery time is:

Inside Dhaka: 24–72 hours after order confirmation.

Outside Dhaka: 2–5 business days after order confirmation.

Remote or hard-to-reach areas: Delivery may take approximately 3–7 business days depending on courier coverage and location.

Pre-order, customized, or special-order products: The estimated delivery time will be communicated separately before order confirmation.

Delivery estimates are not guaranteed delivery deadlines and may vary due to product availability, traffic, weather, public holidays, courier operations, or circumstances beyond our reasonable control.

4. Shipping & Delivery Charges

Delivery charges may vary depending on:

• Delivery location
• Product weight and dimensions
• Number of products
• Courier service
• Special handling requirements
• Promotional offers

The applicable shipping or delivery charge will be displayed or communicated to the customer before order confirmation where applicable.

If an order qualifies for a Free Delivery promotion, the terms and conditions of that promotion will apply.

5. Delivery Locations

AYHAN SUPER SHOP provides delivery services within available service areas of Bangladesh through our own delivery arrangements and/or third-party courier and logistics partners.

Delivery availability may vary by location.

If a requested location is outside our available delivery coverage, we will inform the customer before dispatch whenever reasonably possible.

6. Cash on Delivery (COD)

Where available, customers may choose Cash on Delivery (COD).

For COD orders, the customer must pay the confirmed order amount and applicable delivery charge to the authorized delivery personnel upon receiving the order.

COD availability may depend on the product, order value, delivery location, and other operational conditions.

7. Online Payments

For prepaid orders, the order will normally be processed after successful payment confirmation.

AYHAN SUPER SHOP does not request customers to provide their:

• Card PIN
• bKash PIN
• Nagad PIN
• OTP
• Password
• Other confidential payment credentials

to our staff or delivery personnel.

Customers should never share confidential payment information with anyone claiming to represent AYHAN SUPER SHOP.

8. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Active mobile number
• House/building number
• Road/area
• District
• Appropriate landmark or delivery instructions

AYHAN SUPER SHOP will not be responsible for delays or failed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Changing the Delivery Address

If a customer needs to change the delivery address after placing an order, they should contact Customer Support as soon as possible.

Address changes may not be possible after the order has been dispatched.

Any additional delivery cost resulting from a customer-requested address change may be payable by the customer where applicable.

10. Receiving & Inspecting Your Order

Customers are strongly encouraged to inspect the package at the time of delivery.

For electronics, appliances, fragile products, and other valuable items, customers are strongly advised to record a complete and uninterrupted unboxing video when opening the package.

If the customer receives a wrong, damaged, broken, or incomplete product, the customer should contact AYHAN SUPER SHOP within the applicable complaint period described in our Refund & Return Policy.

11. Damaged, Incorrect, or Missing Products

If a customer receives:

• A completely different product;
• A visibly damaged or broken product;
• A product with missing essential parts or accessories; or
• An incomplete order;

the customer should contact us promptly.

The customer may be requested to provide the order number, photographs, unboxing video, and other information reasonably necessary to verify the claim.

Eligible claims will be handled according to our Refund & Return Policy.

12. Failed or Missed Delivery

A delivery may be considered unsuccessful if:

• The customer cannot be reached.
• The provided address is incorrect or incomplete.
• Nobody is available to receive the order.
• The customer refuses a confirmed order without an applicable reason.
• The delivery location is inaccessible.
• The customer repeatedly requests delivery postponement.

Additional delivery attempts or charges may apply depending on the circumstances.

13. Courier & Logistics Partners

AYHAN SUPER SHOP may use third-party courier and logistics providers to deliver customer orders.

Once an order has been handed over to a courier partner, delivery timing may depend on the courier’s operational network.

We will make reasonable efforts to assist customers with delivery-related issues and provide available tracking or status information where applicable.

14. Delivery Delays & Force Majeure

Delivery may be delayed by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Severe weather
• Traffic congestion
• Road closures
• Political unrest
• Government restrictions
• Public emergencies
• Courier operational disruptions
• Transportation problems
• Other Force Majeure events

In such circumstances, AYHAN SUPER SHOP will make reasonable efforts to communicate relevant updates and complete delivery as soon as reasonably possible.

15. Product Availability

Delivery is subject to product availability.

If a product becomes unavailable because of an inventory error or another unforeseen circumstance after an order has been placed, we may contact the customer to discuss available options, including an alternative product, revised delivery arrangement, or applicable refund.

16. Delivery Confirmation

Delivery will normally be considered completed when the order is handed over to the customer or an authorized person at the provided delivery address.

Customers are responsible for ensuring that any person receiving the order on their behalf is authorized to do so.

17. Shipping for Multiple Products

If an order contains multiple products, the products may be delivered together or separately depending on product availability, warehouse location, product size, or logistics arrangements.

If separate shipments are required, the customer may receive the products at different times.

18. Delivery & Return Relationship

Delivery of a product does not automatically mean that the product is non-returnable.

Eligible returns, replacements, or refunds will be handled according to our Refund & Return Policy and applicable consumer protection laws.

19. Customer Support

For delivery or shipping-related questions, customers can contact:

AYHAN SUPER SHOP
Phone: +8801718270971
Email: info@ayhansupershop.com
Website: https://ayhansupershop.com

20. Policy Updates

AYHAN SUPER SHOP reserves the right to update, modify, or revise this Delivery & Shipping Policy when necessary.

Any updated version will be published on the website with the applicable effective date.

This policy is intended to operate consistently with applicable laws and regulations of Bangladesh and does not limit any mandatory consumer rights available under applicable law.